Proud American Vanlines LLC
★ 1.4· 14 reviews · Ft. Lauderdale, FL
Active carrier
- USDOT number
- 2824496 ↗
- MC number
- MC915391 ↗
- Phone
- (833) 781-6270
- Safety (FMCSA)
- 0 inspections · 0 crashes
- Location
- 6278 N FEDERAL HWY STE 316, Ft. Lauderdale, FL 33308
- In the registry since
- 2015 · 11 years
MoversSelf StoragePacking
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (11 dated reviews)
1★
2021
10
1★
2024
1
5★
4★
3★
2★
1★
Rating breakdown
1.4
14 reviews total
5
0
4
0
3
0
2
0
1
11
Star-by-star breakdown above is based on the 11 reviews we've captured the full text of so far — out of 14 total reviews across Google & Yelp.
Customer reviews (14)
Yelp
They bait & switch you with pricing once they have your items loaded on the truck. Be careful when booking with this company.
Yelp
Proud American Van Lines is a move broker and as such they do not handle your move personally. Generally, they quote low and hook you in on a deposit and then there are "communication issues" with the inventory list you provide that usually means it will cost more....in some cases much more. Origina...
Yelp
Interesting how when I went to review Proud American, their name has changed to "Alex Moving and Storage." Likely to escape the terrible reviews. Beware. I talked to Ross from Proud American after several interviews with moving companies. Ross was personable, reassuring and said all the right things...
Yelp
I know that Proud American is a broker, but I would expect them to help me through the claims process when their chosen carrier screws up.Proud American set me up with Flash Moving and Storage out of Los Angeles. I was expecting delivery on April 2, 2021, but my stuff was actually delivered on April...
Yelp
Irina. 08/25/21STAY AWAY FROM THIS COMPANY! We decided to move with this company and were promised to have the stuff arriving in Florida within 3-5 days. Our belonging were loaded and taken on July 1rst and we still have not received it (1 month and 5 days later). Every phone call to the company we...
Yelp
If you are planning a move this is the WORST company EVER. I was given a quote of $9,575.93. So moving day came and the head guy came in and started going thru like lightening telling me this and that will cost more AND told me my UPRIGHT piano is considered a baby grand and it will cost $500 more...
We read this company's 10 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Late pickup or deliveryPickup or delivery happened later than promised
7 reviews · latest 2021
Late pickup or deliveryPickup or delivery happened later than promised
7 reviews · latest 2021
“I was expecting delivery on April 2, 2021, but my stuff was actually delivered on April 19.” 1★ · Yelp · Aug 2021 · Josh K. · See this company on Yelp →
“Our belonging were loaded and taken on July 1rst and we still have not received it (1 month and 5 days later)” 1★ · Yelp · Aug 2021 · Irina M. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
5 reviews · latest 2021
Bill higher than the quoteThe price went up on moving day or at delivery
5 reviews · latest 2021
“my original quote of $9,575.93 was raised to $15,756.18” 1★ · Yelp · Aug 2021 · Barbara M. · See this company on Yelp →
“So my original quote of $9,575.93 was raised to $15,765.18” 1★ · Yelp · Jul 2021 · Barbara M. · See this company on Yelp →
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2021
Raised inside reviews quoted under other problems
Turned out to be a brokerA different company showed up or handled the move
4 reviews · latest 2021
Turned out to be a brokerA different company showed up or handled the move
4 reviews · latest 2021
“Proud American Van Lines is a move broker and as such they do not handle your move personally” 1★ · Yelp · Nov 2021 · Thomas P. · See this company on Yelp →
“this is when they hand you off completely to the brokered moving company, MMG, for us and have little to do with us after” 1★ · Yelp · Aug 2021 · Katie L. · See this company on Yelp →
“Ashley with PA told us (quote) "we don't have anything to do with the movers; we just broker the deal with the moving company, and it's on you to supervise the move and make sure they do their job."” 1★ · Yelp · Jul 2021 · Chelse L. · See this company on Yelp →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
3 reviews · latest 2021
Raised inside reviews quoted under other problems
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 10 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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Aug 14
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