Coach USA Moving And Storage
★ 2.6· 100 reviews · Boca Raton, FL
✓ Licensed (USDOT 2372043) ✓ Insured · $750K liability ✓ Cargo covered Active carrier
- USDOT number
- 2372043 ↗
- MC number
- MC813905 ↗
- Phone
- (866) 999-9755
- Fleet
- 5 trucks · 6 drivers
- Safety (FMCSA)
- 26 inspections · 1 crash
- Service area
- Interstate moves
- Location
- 254 NW 11TH AVE, Boca Raton, FL 33486-3453
- In the registry since
- 2013 · 13 years
- FMCSA registration updated
- Apr 2026
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (100 dated reviews)
1★
2018
1
2.3★
2019
9
3.4★
2020
29
2★
2021
26
2.2★
2022
20
1.8★
2023
5
4★
2024
8
1★
2025
1
5★
2026
1
5★
4★
3★
2★
1★
Rating breakdown
2.6
100 reviews total
5
36
4
5
3
1
2
2
1
56
Customer reviews (100)
Google
My experiences with Coach USA moving have been great. The movers are hard working and know their job very well. 5 stars! Thanks Coach USA
Google
Came on time, moved within the period we had discussed. The individual we coordinated with by means of email was extremely INSTANT and DIRECT. We booked everything quick and had the COI's finished soon. At the point when we disapproved of stopping the day of, the coordinator sympathetically addresse...
Google
I would suggest hiring Coach USA Moving - my flat mate and I were stunned at how simple our move went! The group was extremely proficient and effective, and nothing was damaged. There were no extra or surprising expenses from what I was quoted, and their quote was really sensible. Totally will conta...
Google
Coach USA Moving group was perfect with the move. I moved inside the city and the move required 2 hours all out. They were fast and proficient, and had best pricing I've experienced. They was fast with imparting and affirming them, as well as obliging a date and time changes because of my new buildi...
Google
Crew from Coach USA Moving were meticulously professional, tremendously efficient, and completely no fuss, at a very reasonable rate! You're just charged entrenched on how long it takes for them to move and they do not squander any time. No nonsense about being charged fee for stuff you didn't tell...
Google
They kept all of my stuff safe, and their prices was also reasonable. They were REALLY STRONG MOVERS. They showed up on time and extremely efficient. They worked quickly and efficiently. They were very quick did a great job and we had no issues what so ever. I would highly recommend them.
We read this company's 56 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
42 reviews · latest 2025
Damaged or lost belongingsItems broken, lost or missing during the move
42 reviews · latest 2025
“some things were damaged. Had documented damage and filed small claim.” 1★ · Google · Jul 2025 · Lori CMCB · Read the review →
“When we got our furniture, boxes and pieces of furniture never made it to us and a lot of the pieces that did were either damaged or completely broken.” 1★ · Google · Apr 2024 · Carlton Cummins · Read the review →
“Several items broken, destroyed and no longer usable. Broken dresser mirror, fractured wooden headboard, scraped antique brass bed with broken middle support.” 1★ · Google · Jul 2023 · Jill Coulter · Read the review →
Late pickup or deliveryPickup or delivery happened later than promised
20 reviews · latest 2022
Late pickup or deliveryPickup or delivery happened later than promised
20 reviews · latest 2022
“After holding my stuff in a warehouse for 4 weeks (20 business days!) in the origin state after pick up” 1★ · Google · Aug 2021 · Anonymous Mama · Read the review →
“The delivery arrived a week late.” 1★ · Google · May 2021 · Spencer Bills · Read the review →
“Delivery was 3 weeks late, lots of extra charges, everything was damaged/broken/lost” 1★ · Google · Dec 2020 · windy cali · Read the review →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
12 reviews · latest 2025
Raised inside reviews quoted under other problems
Bill higher than the quoteThe price went up on moving day or at delivery
10 reviews · latest 2022
Amount over the quote, named by 4 reviewers: typically $700
Bill higher than the quoteThe price went up on moving day or at delivery
10 reviews · latest 2022
“The day of pick up, they then charged us $11k but didn't tell us this final amount until they had loaded the entire truck” 1★ · Google · Apr 2022 · gracelyn molina · Read the review →
“They told me 600$ a month but bill me 1,000$” 1★ · Google · Sep 2021 · Paula Vacherlon · Read the review →
“I ended up paying $1000.00 more than the original quote” 1★ · Google · Feb 2020 · susana · Read the review →
Turned out to be a brokerA different company showed up or handled the move
7 reviews · latest 2022
Turned out to be a brokerA different company showed up or handled the move
7 reviews · latest 2022
“Our contract was sold to them by International Van Lines” 1★ · Google · Jul 2022 · Safi Jaros · Read the review →
“We didn’t pick coach, we went through first national Van lines and they sold our company our contract.” 1★ · Google · Oct 2021 · Erica Medina-Sturgeon · Read the review →
“It was sold to Coach” 1★ · Google · Jun 2021 · Doree Garner · Read the review →
Belongings held for extra paymentCrew refused to unload or deliver until paid more
4 reviews · latest 2024
Belongings held for extra paymentCrew refused to unload or deliver until paid more
4 reviews · latest 2024
“charge me a extra $700.00 in order for me to get my stuff, or they were going to take it back to storage and charge me an extra $150.00 for storage fee” 1★ · Google · Oct 2024 · Tierra Marshall · Read the review →
“taking your stuff hostage and making up fees on fees so you have to pay thousands of dollars to get your stuff back” 1★ · Google · Sep 2021 · Ari L · Read the review →
“the driver wouldn't start unloading our items during delivery until we paid with cash or money order” 1★ · Google · Mar 2021 · Alex Rentz · Read the review →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 56 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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