Madison Vanlines
★ 1.7· 32 reviews · Boca Raton, FL
⚠ Not currently active
- USDOT number
- 2855704 ↗
- MC number
- MC956161 ↗
- Phone
- (888) 425-9454
- Fleet
- 2 trucks · 2 drivers
- Safety (FMCSA)
- 0 inspections · 0 crashes
- Service area
- Interstate moves
- Location
- 1804 NW MADRID WAY, Boca Raton, FL 33432
- In the registry since
- 2016 · 10 years
- FMCSA registration updated
- Jan 2020
Self StoragePackingMovers
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (15 dated reviews)
3★
2017
2
1.9★
2018
10
1★
2019
2
1★
2025
1
5★
4★
3★
2★
1★
Rating breakdown
1.7
32 reviews total
5
3
4
0
3
0
2
1
1
11
Star-by-star breakdown above is based on the 15 reviews we've captured the full text of so far — out of 32 total reviews across Google & Yelp.
Customer reviews (32)
Yelp
After contacting the owner / organization, I was sent the below message:Hi John, I just came across your review and i'm extremely sorry for the issues that you dealt with. It's never our intention to give bad service, but I see we clearly dropped the ball here. I can't take back the chain of events...
Yelp
This was the WORST moving experience I have ever had. $3,000 more than quoted. Loaded my belongings on a truck and took it to Fort Lauderdale from Georgia, supposedly to switch crews. I was told AFTER they had the truck loaded and collected an additional $1,500 that it would be an extra week befo...
Yelp
Thank you for another smooth move! I used Madison a year ago to move into temp. corporate housing until my new home was built. Again I received personal professional service from the same rep I worked with last time. Estimate was accurate and thorough
Yelp
ABSOLUTELY HORRIBLE EXPERIENCE! DO NOT USE! My son hired American Knights moving company that then contracted out to Madison Van Lines. After packing there items they told them that they owed an additional $4000. They had his stuff so he was forced to pay. The merchandise was to be delivered on the...
Yelp
I would've given Madison Van Lines a higher rating but they messed up my move date! I checked my email on my smartphone and got an email from the account manager about my move date but they somehow moved it up a day!-I sent an email on 8/2/18 to the account representative [handling my account] stati...
Yelp
I am adding to my review. I just went through my garage and am finding pictures, etc, I do not recognize. Clearly they belong to someone else. And the pictures I wanted are simply not there. I have moved across country six times. Horrible experience
We read this company's 12 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
8 reviews · latest 2019
Damaged or lost belongingsItems broken, lost or missing during the move
8 reviews · latest 2019
“I just went through my garage and am finding pictures, etc, I do not recognize. Clearly they belong to someone else. And the pictures I wanted are simply not there.” 1★ · Yelp · Apr 2018 · Karen S. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
4 reviews · latest 2025
Bill higher than the quoteThe price went up on moving day or at delivery
4 reviews · latest 2025
“I was quoted one price and then had to pay almost double for moving a 2-bed, 2-bathroom home” 1★ · Yelp · Sep 2025 · Jeff M. · See this company on Yelp →
“$3,000 more than quoted” 1★ · Yelp · Dec 2018 · Sandra B. · See this company on Yelp →
“she said something about an additional cost of $1600 and said I agreed to it per the contract. I told her that I did NOT agree to that amount” 1★ · Yelp · May 2018 · Jeff M. · See this company on Yelp →
Turned out to be a brokerA different company showed up or handled the move
4 reviews · latest 2019
Turned out to be a brokerA different company showed up or handled the move
4 reviews · latest 2019
“Madison then sub contracted out the move” 1★ · Yelp · Jan 2019 · Mark D. · See this company on Yelp →
Late pickup or deliveryPickup or delivery happened later than promised
4 reviews · latest 2018
Late pickup or deliveryPickup or delivery happened later than promised
4 reviews · latest 2018
“they messed up my move date! I checked my email on my smartphone and got an email from the account manager about my move date but they somehow moved it up a day” 2★ · Yelp · Aug 2018 · Lynette T. · See this company on Yelp →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
2 reviews · latest 2019
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
2 reviews · latest 2019
“After 2 months of back and forth, they offered me only $250 for well over $2,000 of damaged and lost items” 1★ · Yelp · Jun 2019 · Rob D. · See this company on Yelp →
“I was told I had to sign an agreement saying I wouldn't write anything negative about their company in order to get a maximum of $100 (my damages were in the thousands).” 1★ · Yelp · Jan 2018 · Natalie S. · See this company on Yelp →
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2018
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2018
“They had his stuff so he was forced to pay” 1★ · Yelp · Sep 2018 · Malinda C. · See this company on Yelp →
“Our move was held hostage while I was forced to go into town to get cash.” 1★ · Yelp · Nov 2017 · Corey B. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 12 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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